Support Policy:

Staying current with the software subscription is one of the most cost-effective ways to protect your software investment. It helps you use new features, innovations, code and security enhancements which improve usability, performance and security. It also enables you to deploy new functionality and ensures uninterrupted access to vital Technical Support. 

Support is only provided to clients who have active support contracts.

We reserve the right to update this entire policy anytime.

Software Maintenance and Pricing Renewal Policy:

Monthly Subscription Accounts Policy:

Accounts with monthly subscriptions get priority extended and emergency support, major and minor software updates and hot fixes as long they are active.

Cancelling a subscription will block any software use; Data will remain, but not accessible. Re-subscription is possible.

Discounts on mobile driver app (LWD) and web reservations system.

Yearly Grandfathered Accounts Policy (Accounts established before 01/01/2021):

Get regular support only during office hours, major software updates.

Regular maintenance plan cost with no lapse:

Single User Version: $350.00. Network Version: $500.00

Up to 30 days after the expiration date:

No increase. Renewal will be from the date the maintenance lapsed.

Between 30 days and up to 1 year past expiration: 

Yearly maintenance fee plus a reinstatement fee equivalent to 15% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

1 to 2 years past expiration date:

Yearly maintenance fee plus a reinstatement fee equivalent to 25% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.
 

2 to 3 years past expiration date:

Yearly maintenance fee plus a reinstatement fee equivalent to 35% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

3 than 5 years past expiration date:

Yearly maintenance fee plus a reinstatement fee equivalent to 50% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

More than 5 years past expiration date:

Yearly maintenance is terminated and must purchase full version at current price.

Support Procedure:
Here is how to obtain a fast answer to your questions or help you find a solution to your technical support issues:

1. Login to Members Center and see if a new update addresses your issue. An active member status is required.

   See the Frequently Asked Questions / Help page.
   When calling, be in front of your computer and be ready to provide the version of LimoWiz (located on top corner of the program) and operating system you're using (i.e. Windows 10, etc.). If you leave a voice message, provide a detailed description of the issue you are calling about.

2. Read the update history at Update History for more information on new features, fixes and improvements.

3. Submit a Support Ticket

4. If you need to send us screen shots, email them to supportlimowiz.com or use the upload link on the support form.
   (Use your cell phone to take a picture or use a screen capture software)

5. Your support request must include your licensed company name, contact name and address information. It also must have a DETAILED description of the issue.

6. If an issue cannot be resolved via email, we may arrange a remote web session within a reasonable time.

7. If you are not up to date and you are your support contract is active, download and install the latest LimoWiz version; make sure you backup your data before updating either by using the LimoWiz backup icon or by creating a copy of the LimoWiz data folder.

8. If support contract is expired, you must renew support contract before receiving any type of support; activation of support contract may take up to 24 hours, but it is usually activated within 3 hours.

9. We value your business and understand technical support is vital to a smooth operation of your business, however, to provide you with the best possible technical support and updates, obtaining any software versions requires an active and current maintenance and support subscription. We are not obligated to support expired users. If your support contract has expired, please renew it now by logging into member account.
10. We reserve the right to update or change this policy at anytime.