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Support & Software Maintenance Policy

Staying current with the software subscription is one of the most cost-effective ways to protect your software investment. It helps you use new features, innovations, code and security enhancements. This improve usability, performance and security. It also enables you to deploy new functionality and ensures uninterrupted access to vital Technical Support. 

Support is only provided to clients who have active support contracts.

Note: We reserve the right to update this entire policy anytime.

Software Maintenance and Pricing Renewal Policy:

Monthly Subscription Accounts Policy:

Accounts with monthly subscriptions get priority extended and emergency support, major and minor software updates and hot fixes as long they are active.

Cancelling a subscription will block any software use and any data associated with the account may be removed.

Discounts on mobile driver app (LWD) and web reservations system.

Yearly Grandfathered Accounts Policy (Accounts established after 01/01/2022).

Get regular support only during office hours, major software updates.

Regular maintenance plan cost with no lapse:

Single User Version: $350.00. Network Version: $500.00

Up to 30 days after the expiration date:

No increase. Renewal will be from the date the maintenance lapsed.

Between 30 days and up to 1 year past expiration:

Yearly maintenance fee plus a reinstatement fee equivalent to 30% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

1 to 3 years past expiration date:

Yearly maintenance fee plus a reinstatement fee equivalent to 40% of one year's maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

More than 3 years past expiration date:

Yearly maintenance fee is twice the cost of regular one year maintenance. The Maintenance Plan will be renewed from the date the maintenance renewed.

You have a choice to switch to the reduced monthly subscription plan: See Pricing & Order page

Support Procedure:
 Here is how to obtain a fast answer to your questions or help you find a solution to your technical support issues:

  1. Login to Members Center and see if a new update addresses your issue. An active member status is required.

    See the Frequently Asked Questions / Help page.
    When calling, be in front of your computer and be ready to provide the version of LimoWiz (located on top corner of the program) and operating system you're using (i.e. Windows 11, etc.). If you leave a voice message, provide a detailed description of the issue you are calling about.

  2. Read Update History for more information on new features, fixes and improvements.

  3. Submit Support Ticket

  4. If you need to send us screen shots, email them to supportlimowiz.com or use the upload link on the support form.
    (Use your cell phone to take a picture or use a screen capture software)

  5. Your support request must must include a DETAILED description of the issue.

  6. If an issue cannot be resolved via email, we may arrange a remote web session within a reasonable time.

  7. If you are not up to date and you are your support contract is active, first download and install the latest LimoWiz version; make sure you backup your data before updating either by using the LimoWiz backup icon or by creating a copy of the LimoWiz data folder.

  8. If support contract is expired, you must renew support contract before receiving any type of support. Activation of support contract may take up to 24 hours, but it is usually activated a few hours.

  9. We value your business and understand technical support is vital to a smooth operation of your business, however, to provide you with the best possible technical support and updates, obtaining any software versions requires an active and current maintenance and support subscription. We are not obligated to support expired users. If your support contract has expired, please renew it now by logging into member account.

  10. We reserve the right to update or change this policy at anytime.