Terms, Conditions & Support Policies

TERMS & CONDITIONS

All sales are final. Please download a trial first.

Licenses and updates are normally processed within a few hours.

Late payment will incur an additional $25 per month fee if payment is declined and not resolved within 5 days.

All subscription cancellations must be submitted via our Support Form. Canceling a subscription will block access to the software.

Warranty Disclaimer — No Warranty!

IN NO EVENT SHALL THE AUTHOR/DEVELOPER/COMPANY BE LIABLE FOR ANY COMMERCIAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, DATA INACCURACY, LOSSES SUSTAINED BY YOU OR THIRD PARTIES, OR FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS.

Support & Software Maintenance Policy

Staying current with your software subscription is the most cost-effective way to protect your software investment. It ensures access to new features, security enhancements, performance improvements, and uninterrupted technical support.

Support is only provided to clients with active support contracts.

Note: This entire policy may be updated at any time.

Monthly Subscription Accounts

Receive priority support, emergency support, and all updates while active.

Canceling a subscription will block software use and may remove stored data.

Includes discounts on LimoWiz Driver App (LWD) and Web Reservations module.

Yearly Grandfathered Accounts (Before 01/01/2022)

Regular support during office hours plus major updates.

Maintenance prices with no lapse:

Single User: $350 • Network Version: $500

0–30 days past expiration:
No increase. Renewal date is backdated.

30 days – 1 year past expiration:
Maintenance fee + 30% reinstatement.

1–3 years past expiration:
Maintenance fee + 40% reinstatement.

More than 3 years:
Maintenance fee is doubled.

You may switch to the discounted monthly plan via Pricing & Order.

Support Procedure

Follow these steps for the fastest resolution:

  1. Login to Members Center and check for new updates. Visit the FAQ / Help page.
  2. Review Update History for recent fixes & improvements.
  3. Submit a Support Ticket.
  4. Email screenshots to: supportlimowiz.com, or upload via the support form.
  5. Include a detailed description of the issue.
  6. If necessary, a remote session will be scheduled.
  7. If outdated but still within an active contract, update to the latest version first.
  8. If the contract is expired, you must renew before receiving support.
  9. We value your business — however, support is only guaranteed with an active plan.
  10. Policies may be updated at any time.