Knowledgebase and Frequently Asked Questions

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Billing A trip was completed, how can I assign the driver and payroll information ?
Installation Accessing LimoWiz data files is slow on local area network? How to speed it up?
Misc Account or passenger directions do not print on a Trip Ticket, why?
Installation Backup LimoWiz Data Files - Tutorial
Misc Can I assign multiple vehicles to one reservation or print a multi trip contract?
Misc Can I change my company’s address?
Misc Carbonite cloud backup
Email Create HTML Email Confirmation Text
Payroll Driver Payroll
Email Email account setup
Email Email sending is slow
Email Export email addresses
Misc Export to Excel or CSV Files
Installation Fix Network Computers are Not Visible in Windows 10
Installation Fix problems that block programs from being installed or removed
Email Gmail Account Setup - Send Email
Email Gmail App Password - Two Step Verification
Misc Hourly charges are not being calculated the way I expect them, what did I do wrong?
Misc How can I access LimoWiz in the office from a remote location, like my home?
Misc How can I change screen resoluation, color scheme, color saver, XP?
Misc How can I create a one-time account?
Billing How can I pay a trip after it was completed?
Payroll How can I prevent the printing of a payroll report for a certain driver?
Billing How can I record a payment for a multi-trip invoice?
Misc How can I select several records to do various tasks like adding records to mailing labels database?
Email How can I send SMS (short text messages) to driver's mobile device from LimoWiz Dispatch window?
Misc How do I change a user's password or add/edit/delete LimoWiz users and place restrictions?
Misc How do I change an Account Number?
Credit Card Processing How do I charge a credit in LimoWiz?
Misc How do I create a rate / price table for a certain account?
Misc How do I do enter trip routing details pickup and drop off and flight information?
Fax How do I fax from LimoWiz?
Misc How do I perform a Word Merge from the Accounts list?
Misc How do I perform Query, Excel Export, Quick Print, etc.?
Printing How do I print a multi-trip contact?
Email How do I use LimoWiz with MS Outlook Express or MS Outlook to email confirmations and single trip invoices?
Billing How does LimoWiz handle the billing and generation of invoices and statements?
Billing How to get a quick aging summary of billing accounts?
Misc How to use discount List (coupon) codes?
Email HTML email goes out with the red X below company name. Why?
Misc I charge more for a pick up from a location than a drop off, how can I set this up in LimoWiz?
Misc I suspect that LimoWiz is not displaying my records correctly. What should I do?
Credit Card Processing Issue a refund to credit card
Installation LimoWiz Network Installation on Local Area Network (LAN)
Installation LimoWiz Single User Version Installation:
Misc Making text and other items appear larger in Windows on large monitors
Installation Moving LimoWiz to New Computer (Single User Version)
Installation Moving LimoWiz to New Server
Installation My Network is Down or a Workstation cannot see server, What Should I do?
Misc New Jersey Sales Tax Collection Requirements
Printing Print Rates (Prices) Sheet
Printing Printed Contract Terms and Conditions (RTF format) Creation
Misc Purge (Remove) Old Trips
Installation Restore LimoWiz Data - Tutorial.
Misc Some buttons or columns are not showing on dispatch window or screen size is too large, Why?
Misc Tag and untagged trip on dispatch window
Misc The split or toggle button that shows routing does not appear on dispatch window. Why?
Billing The Total Due on Multi-Trip seems wrong. I've specified opening and closing date on billing window.
Printing The word "Error" prints instead of text on some reports. Why?
Misc TLC Trip Record Generation
Misc Turn Off Password Protected Sharing option in Windows 10
Accounts Receivable Update Administration Fee for All Accounts:
Misc Update Trip Zone Prices (Rates)
Email Using LimoWiz HTML Editor:
Installation What causes the error 33 Data Type Error?
Installation What do I need, to run LimoWiz on a Windows network?
Misc What is the "Confirm Email" drop down list on the Add/Edit Reservation Screen?
Installation What's the difference between LimoWiz single user version and multi user version?
Billing Why can't I bill an account or trips not appearing on a Multi-Trip invoice?
Misc Why does Gross Pay on the driver Settle window show a zero and how I do setup driver's commission?
Installation Windows 10 Display Settings
Installation Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.
Email Your email is going into Spam or Junk folder when sending email using Office 365
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