Latest News! LimoWiz 18.2.7 released Dec 5, 2018. LimoWiz is now TLS 1.2 compliant.

Subject: Why can't I bill an account or trips not appearing on a Multi-Trip invoice?
Category: Billing
title

Why can't I bill an account or trips not appearing on a Multi-Trip invoice?

  1. Open the account and check Require Statement/Invoice checkbox. 

  2. Make sure trips' Total Due is not equal to 0.00.

  3. Verify the LIMO_ID field for both the account and the trips to be printed. They must match!

  4. Verify the invoice closing date that it's not before the trip dates to be processed.

  5. Make sure trip Pay Method is not TRADE.

  6. Make sure Trip Status (S column) for trips on dispatch window is not X (Cancelled Not Billable) or Q (Quote)

  7. You have Voucher turned ON in the Billing tab page under LimoWiz Setting which is causing trips not to print based on the Voucher billing you selected:


*make sure to uncheck them and try billing again. Voucher Billing is meant for black car service and will only bills customer when the  driver submits a voucher (ticket).