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Contact Information

(Please see our support policy and procedure below before you proceed)

Submit a Support Ticket or Feedback
PHONE: 973-625-1604
HOURS: Monday to Friday: 9:00AM -  6:00PM EST
All other times, please use the Contact Us Form (recommended)

You may contact via e-mail: supportlimowiz.com

Technical Support Procedure

Renewal Cost Policy:
After contract expires, support and updates via email, phone, or web are suspended.
If maintenance is not renewed with 6 months (
grace period), the renewal cost will be calculated based on the following formula:
     Basic renewal cost + (number of days lapsed * (renewal cost / 365)).

If renewal cost exceeds the full purchase price of software as listed on our Web Store, you must purchase the full version of software. 

Not staying current means background compatibility issues, missing critical fixes, and extensive support. You or your staff may require additional training on the use of updated or new features.
 

Support Procedure:
Here is how to obtain a fast answer to your questions or help you find a solution to your technical support issues:

  1. Login to Members Center and see if a new update addresses your issue. An active member status is required.

    See the Frequently Asked Questions / Help page.
    When calling, be in front of your computer and be ready to provide the version of LimoWiz (located on top corner of the program) and operating system you're using (i.e. Vista, XP, Windows 8, etc.). If you leave a voice message, provide a detailed description of the issue you are calling about.

  2. Read the update history at Update History for more information on new features, fixes and improvements.

  3. Submit a Support Ticket or Feedback.  You may also send feedback and product suggestions using the same link. 

    If you need to send us screen shots, email them to supportlimowiz.com
    (Use your cell phone to take a picture or use a screen capture software)

  4. Your support request must include your licensed company name, contact name and address information. It also must have a DETAILED description of the issue.

  5. If an issue cannot be resolved via email, we will call you within a reasonable time excluding weekends and holidays except in severe emergency and we'll do our best effort to help you via phone or a remote web session.

  6. If you are not up to date and you are your support contract is active, download and install the latest LimoWiz version; make sure you backup your data before updating either by using the LimoWiz backup icon or by creating a copy of the LimoWiz data folder.

  7. If support contract is expired, you must renew support contract before receiving any type of support; activation of support contract may take up to 24 hours.

  8. We value your business and understand technical support is vital to a smooth operation of your business, however, to provide you with the best possible technical support and updates, obtaining any software versions requires an active and current maintenance and support subscription. We are not obligated to support expired users. If your support contract has expired, please renew it.
  9. When you purchase LimoWiz, you are granted one year of support from date of purchase which includes updates which you may download from the members page.
  10. We reserve the right to change this policy at anytime.